Solutions
at OrderCatcher LLC
You know when your customers are happy because they come back or call back, and as a restaurateur, you know keeping them happy is a constant challenge. Peak busy hours such as Friday or Saturday nights, unexpected large groups or parties, employee absenteeism, or some unexpected event can threaten even the best customer service track record. Customers calling to place take-out or delivery orders can experience long wait times, encounter harried employees, be placed on hold, or even get a busy signal, causing them to call some place else.
OrderCatcher ensures you will retain new and repeat customers by providing them with consistent fast, friendly and personalized customer service every time they call, with no busy signals, wait times, or music-on-hold. Further, OrderCatcher frees your in-store employees to provide superior face-to-face customer service.
At the core of OrderCatcher is our patent-pending Engineered Voice Response Interactive Interface (EVRII), a standards-based, scalable, platform for small or large retail ordering applications. These speech recognition-driven applications offer a seamless ordering experience for the customer, by letting them talk to the application and navigate through ordering options in an intuitive manner. Features include:
- “Always Listening” function for caller control of repeat, review order, help, etc.
- Customizable greetings
- English and Spanish options
- No wait or hold times
- Phone or web-based ordering
- Opt out to live assistance at any time
- Quick order off of previous order list
- Recognition of previous callers
- Specials and side order upselling
From an administrative standpoint, OrderCatcher gives you a real-time view to your business, allowing you to see any order at any time from initial placement to completion. Administrative reports allow you to see call volume and duration, number of repeat customers, ordering trends, and response to specials. This allows you to respond to individual customer needs or consumer trends in a formal, not ad hoc fashion, and gives you better control over matching orders placed and those paid for.
Our NeverBlock delivery feature streamlines the delivery process by providing per-order driving directions for the delivery person, and delivers any updated customer information to them while they are on the road, via text message, ensuring that your phone lines for customers are never blocked by calls from drivers.
OrderCatcher Solutions:
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