Miami-based Voice Recognition System for Quick Service
Restaurants and Hotel In–Room Dining/ Guest Services
Recruits Industry Veterans for Key Leadership Roles


Miami, FL – June 9, 2010 – Craig Downs, founding CEO of Order Catcher, LLC today announced the appointment of interim CEO Rich Geruson and several additions to the company’s Advisory Board.

In announcing the appointments, company founder Downs said: “Rich Geruson has an exceptional  track record for igniting growth in companies of all sizes – from small start-ups to Fortune 500s including Nokia Americas’ handset business, IBM’s worldwide networking business, and Toshiba Americas’ laptop business.

Most recently, as CEO of Voice Signal Technologies, Geruson accelerated growth and guided the company into a successful acquisition by Nuance.

OrderCatcher develops and markets state of the art voice recognition systems specifically designed for the QSR (quick service restaurants) and hotel in-room dining/ guest services verticals.

OrderCatcher was designed to increase revenue and lower costs by:

• Maximizing labor allocation,
• Improving customer service by avoiding placing customers on hold;
• Guaranteeing telephone response on the first ring; and
• Providing a mechanism for suggestive selling on every call.

The technology is easy to deploy and even easier to manage.

The appointment of Geruson completes the management team which also includes:

Jose’ Eiras, Chief Information Officer. Eiras’ career has included positions as CIO DHL –North America and General Motors. He recently authored the book “The Practical CIO”.  

Shashi Kapur, Chief Technology Officer, was recently CTO at Ygomi and CIO of Wildcard Systems.

Tom Connelly, President and Chief Operating Officer, was previously Managing Director at Korn Ferry International – Global Hospitality Practice.

OrderCatcher has also formed an Advisory Board consisting of:

Tom Wicky, former President of the Breakers, Palm Beach 

Steve Anderson, former CEO of the National Restaurant Association

Larry Kahn, former executive with Marriott and Northwest Airlines

Ron Walker, President of the Nixon Library Foundation and former Korn/ Ferry executive

Shelley Pittman, presently with SAP and former Accenture executive.

Prese Release Contact:          
Seth Gordon/Claudia Moreland
GDB Miami
305-381-7909